Returns & Exchanges
We do not offer returns and/or exchanges on our products.
With exception of: Non-adjustable rings that were ordered in the wrong size. If rings are ordered in the wrong size, the customer is liable for redelivery.
Rings that are no longer in stock in the desired size will be replaced with a voucher for the purchase value.
The rings must be in their original packaging and unworn within 7 working days must be returned upon receipt. Please provide the order number and your own address, otherwise we cannot assign the order.
Our company is not liable for returns that cannot be verified and are not insured.
Products that are damaged or destroyed during transport by third parties must be reported by the customer to the responsible shipping company. We reserve the right to arrange for returned rings that are not in their original condition or show signs of wear to be returned at the customer's expense.
The renewed delivery costs for Switzerland are CHF 5.30 and for the EU CHF 19.90 and must be paid before the renewed delivery.
For ring returns, you can contact us Contact us using the contact form .
Address for ring returns:
Vessa Jewelry GmbH
Flawilerstr. 31
9500 Wil
Switzerland / Switzerland