Warranty

Our 316L stainless steel jewelry comes with a one-month warranty from the date of order on:

• Material defects
• defective closure
• Stone waste

During the warranty period, we will remedy all defects in a product free of charge, provided they are due to material and manufacturing defects.

The guarantee does not cover:

• normal wear and tear
• improper handling
• intentional changes
• negligent damage

Our copper alloy jewelry is excluded from a guarantee!

In the event of a warranty claim, please proceed as follows:

Please contact our customer service and provide the following information in the contact form:
– Name
– Order number
– Photo of the defective item

Our customer service will first check the picture to see whether the defect is covered by the warranty.

In the event that it is a warranty case, you will receive a free return slip to send the item to our complaints and warranty department.

Our warranty department will examine the case within 5 - 7 working days after receiving the goods and will repair/replace the item free of charge if necessary.