guarantee

Our 316L stainless steel jewelry comes with a one-month warranty from the order date on:

• Material defects
• defective shutter
• Stone waste

Within the warranty period, we will eliminate all defects in a product free of charge, provided they occur due to material and manufacturing errors .

The guarantee does not cover:

• normal wear and tear
• Improper handling
• intentional changes
• negligent damage

Our copper-alloyed jewelry is excluded from a guarantee!

In the event of a warranty claim, please proceed as follows:

Get in touch with our customer service and please provide the following information in the contact form:
- Surname
- Order number
– Photo of the defective item

Our customer service will initially check the picture to see whether the defect is a warranty case.

In the event that it is a warranty case, you will receive a free return slip to send the item to our complaints and warranty department.

Our warranty department will investigate the case within 7-10 working days upon receipt of the goods and will, if necessary, repair/replace the item free of charge.